When They Don’t Return Your Call . .

Sometimes when an adjuster is not returning your calls, it may be they’ve been transferred to another territory or department. In a perfect world you would expect the courtesy of a return call to let you know. But in reality, that frequently doesn’t happen.

So periodically, here’s what you do to make sure you’re not spinning your wheels. Call a clerical or claim service rep. Don’t tell them who you are. Just inquire as to who is responsible for your territory (or line of claim); i.e. “Can you tell me who the property claims supervisor for Georgia is?” Or “Who the worker’s comp adjuster for South Metro is now?”

The clerk will either affirm what you already knew or you’ll find out that your former contact has been replaced or reshuffled.
Reshuffling occurs often in the insurance claims business. The bad news is that you have to re-build a relationship with someone new. The good news is that your old contact may re-surface at a new company that may be a source of additional business. Or if the old contact is still at the same company, ask them for an introduction to the new adjuster.
Sharing claims market secrets and sharpening your skills to influence adjusters and insurance companies is what happens at our workshops. Don’t miss an opportunity to attend our next workship.

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About 11969560

Mr. Crosa is president of Peter J. Crosa & Co. an independent adjuster and private investigation firm since 1990 handling personal and commercial lines losses in Florida and Georgia. He is : • An Associate in Claims with the Insurance Institute of America • A member of the Society of Registered Professional Adjusters • President Elect, National Association of Independent Insurance Adjusters • Fellow, International Federation of Adjusting Associations • Fellow, Claims & Litigation Management Alliance • Board of Directors, IICRC & Chair, Insurance Industry Panel • Advisory Board, American Bio-Recovery Association • Advisory Board, Investigative Engineers Association • Board of Directors, Bon Secours St. Petersburg Health System • Editorial Advisory Board: Claims Magazine, CleanFax Magazine and C & R Magazine • Certified Insurance Instructor, States of FL, GA, NC, TX, OK & more • Risk Mgmt Task Force, CPL Insurance Co. • Interviewed in A.M. Best’s Review, Claims Magazine, Claims Management Magazine, & Professional Remodeler • Professional Member, National Speakers Association • Member, Society for Corporate Compliance & Ethics • Fluent in Spanish and English